Styling & Gifting
Can I get styling advice for your products?
We’re here to help you find the perfect look! We definitely know our collection inside out.
Feel free to email us at info@emmaand.com with your style questions or if you need help deciding which of our products might be the best fit for your needs and preferences.
We can offer suggestions based on popular trends and customer feedback to help you make a great choice!
Can these Dress Aprons be used for activities other than mealtime?
Yes, our aprons are wonderfully versatile! While they are ideal for keeping little outfits spotless during meals, their high-quality design also makes them perfect for cooking and baking activities, as well as for imaginative dressing-up play.
Their elegance and durability make them suitable for various light activities beyond just mealtime, adding a touch of style and sophistication to your child's daily adventures.
Do you offer gift wrapping or special packaging for gifts?
We're always looking for ways to enhance your shopping experience. While we don't currently offer gift wrapping or special packaging, it's something we're excited about implementing in the future.
Stay tuned for updates, and in the meantime, our aprons are beautifully packaged and ready to delight!
Do you offer styles specifically for boys?
At this time, our collection primarily features designs for girls. However, we are always considering new ideas and designs to expand our range. We appreciate your interest and would love to offer styles for boys in the future.
Please stay tuned for updates, and don’t hesitate to let us know if there are specific styles or products you’re looking for!
SHIPPING
HOW MUCH IS SHIPPING?
For detailed information on shipping costs, please visit our Shipping Policy page. If you have specific questions not covered on that page, feel free to reach out to us!
DO YOU SHIP WORLDWIDE?
We proudly offer international shipping to a wide range of countries around the globe. Currently, we ship to the following destinations:
- Australia
- Austria
- Belgium
- Canada
- Czechia
- Denmark
- Finland
- France
- Germany
- Hong Kong
- Ireland
- Israel
- Italy
- Japan
- Malaysia
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Singapore
- South Korea
- Spain
- Sweden
- Switzerland
- United Arab Emirates
- United Kingdom
- United States
Please note that while we strive to make our products available worldwide, certain legal and logistical limitations may prevent us from shipping to some countries. As of now, we are unable to ship to the following countries: Belarus, Bonaire, Sint Eustatius and Saba, The Democratic Republic Of The Congo, Cuba, Côte d'Ivoire, Iran, Iraq, Jersey, North Korea, Lebanon, Liberia, Libya, Myanmar, Somalia, South Sudan, Sudan, Syria, and Zimbabwe.
This list is subject to change, and we encourage you to check back regularly for updates. If your country is not listed above, please reach out to us, and we will explore the possibility of accommodating your request.
CAN I TRACK MY ORDER?
Absolutely! Once your order is picked up from our warehouse, we'll send you an email with all the tracking details. If you don't see our email updates, be sure to check your spam or junk folder, just in case!
Will I have to pay duties and taxes on my order?
We know how important it is to understand all the costs involved in your purchase. Since our warehouse is in the US, orders shipped within the US typically do not incur additional duties or taxes.
However, for international orders, customs duties and taxes can apply. These charges are determined by your country's customs policies and are not included in our prices. They are usually the responsibility of the customer and may be collected by the carrier at the time of delivery.
As these costs can vary and are beyond our control, we recommend checking with your local customs office to understand any potential extra costs.
We wish we could offer more assistance in this matter, but these charges are handled by your country's customs. Your understanding is greatly appreciated!
Returns & Refund
WHAT IS THE RETURN POLICY?
We offer a customer-friendly return policy. For a detailed explanation of our return procedures and any conditions that apply, please visit our Refund Policy page.
If you have further questions after checking the page, don't hesitate to contact us!
MY ITEM IS FAULTY, WHAT DO I DO?
We're sorry to hear that your item isn't as expected. Please head over to our Refund Policy page for detailed instructions on how to handle a faulty item.
If you need immediate assistance or have specific questions, feel free to contact us directly. We’re here to help!
Responsible Practices
Can you tell me about the ethics at your manufacturing facilities?
We are committed to ensuring that our products are made ethically and responsibly. We try our best to choose partners who share our values of fair labor practices and safe working conditions. We're continuously seeking ways to improve and ensure our production aligns with high ethical standards. We believe in progress and transparency and are dedicated to evolving our practices for the betterment of our workers, customers, and the environment.
Does your brand support any charitable causes?
While we are currently in the process of establishing our charitable initiatives, giving back to the community is a value we are deeply committed to. We are actively exploring partnerships with charities and causes that align with our brand's values and mission.
Stay tuned for updates, as we are excited about the opportunity to make a positive impact and contribute meaningfully. Your support will play a crucial role in our journey towards social responsibility and community involvement.
EMMA and Community
Do you have a model call or opportunities for community involvement in your photoshoots?
We love involving our community in our brand! While we don't have a regular model call schedule, we do occasionally seek models of all ages for our photoshoots.
The best way to stay informed about these opportunities is by following us on Instagram and subscribing to our newsletter. We announce any casting calls or community involvement opportunities through these channels. We encourage anyone interested to keep an eye out for these announcements and participate!
CAN'T FIND WHAT YOU'RE LOOKING FOR?
Please email us at info@emmaand.com and tell us what’s up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).